Common WordPress problems we fix
A repair starts with the failing action: opening the site, signing in, submitting a form or completing checkout. Tell us which one is blocked. We separate the WordPress problem from anything your host, domain provider or email service needs to resolve.
White screen or critical error
We inspect error logs, the active theme and recent plugin or PHP changes. The aim is to identify the failing code and restore the affected page or dashboard, then check the rest of the site.
WordPress website not loading
We check whether the failure is at the domain, connection, hosting or WordPress layer. A database connection error needs a different diagnosis from a timeout. Host account or infrastructure issues may need your provider's intervention.
Plugin conflicts and sites broken after an update
We reproduce the failure, isolate the incompatible component and test a correction or controlled rollback. We check the features that depend on it before treating the repair as complete.
Hacked sites, malware and unwanted redirects
We scope the cleanup around affected files, accounts and the route back into the site. We preserve a snapshot before cleanup and coordinate with the host where needed. WordPress incident guidance explains why documenting symptoms and checking access matter.
Forms or WordPress email not working
We follow a real submission from the form to the sending service and destination inbox. Repair can involve the form, mail connection or sender setup. Our WordPress not sending email guide covers this problem in depth.
Slow pages or a sluggish dashboard
We investigate the affected pages and actions before changing caching, plugins or hosting settings. If the site works but feels slow, see our WordPress speed optimization guide.
Stuck in maintenance mode
We check whether an update is still running, whether it finished and what failed. A leftover maintenance flag and a plugin's maintenance screen need different fixes. See the WordPress maintenance mode guide for that specific symptom.
How our WordPress repair service works
You get an agreed scope before repair work starts. If diagnosis reveals a larger problem, such as a compromised hosting account or unsupported custom code, we explain what changes in the scope before proceeding.
- Step 1
Confirm the issue and arrange access
Send the URL, error text, when it started and recent changes. We identify the access needed: a temporary WordPress administrator, hosting panel or SFTP access as appropriate. If the dashboard is down, host access may be the starting point. Do not paste passwords into the contact form; we arrange credential sharing separately.
- Step 2
Back up before changing anything
We preserve the site's current files and database and check available restore points. A copy of a broken or infected site preserves its current state; it is not a verified clean restore. If access or server capacity prevents a backup, we explain the limitation and agree on the recovery path before changing the site.
- Step 3
Diagnose the cause
We review logs and recent changes, reproduce the failure and isolate the component involved. Where practical, we test on a staging copy. For a live outage, we agree on the safest way to restore service and how to reverse the change if needed.
- Step 4
Apply and test the repair
We make the scoped correction and retest the original failure. Checks follow the site's purpose: key pages and login, a form through to the inbox, or cart and checkout using an agreed test method. A homepage loading alone does not prove the whole site works.
- Step 5
Report what changed and hand back control
You receive a written summary of the cause found, changes made, checks completed and remaining dependencies. We identify temporary workarounds and follow-up tasks, then arrange removal of temporary access.
WordPress backup guidance covers both files and the database. Before restoring an older copy, we account for newer orders, submissions and content. Our WordPress backups guide explains how to plan recovery without treating every restore point as interchangeable.
Quick self-checks before hiring for WordPress fixes
Collect a few clues before changing settings. WordPress's common error reference is a useful starting point: white screens and critical errors can have several causes, so the visible message alone is not a diagnosis.
- Check the same URL in a private window and on another connection.Record whether the homepage, an inner page and the login screen fail in the same way. If only one device fails, say so in your request.
- Check your host's status page and account notices.Look for an outage, account suspension or resource warning. If the host confirms an infrastructure incident, ask them about recovery before commissioning WordPress code changes.
- Write down the last change and the first failure.Include plugin or theme updates, a PHP change, a migration, a domain change or custom code. Save the exact error and a screenshot. Check the administrator inbox for a WordPress recovery email.
- Locate your backups without restoring over current data.Note the backup date, where it is stored and whether you can access it outside WordPress. Keep newer orders and submissions in mind before considering a restore.
- Pause repeated updates and plugin installations.Keep a record of anything already tried. Avoid editing core files or disabling security controls just to hide the symptom. Further changes make the original failure harder to trace.
A repair should leave you with a clear next step
The handoff should distinguish the fix from any temporary workaround. If a plugin remains disabled, a host must change a setting or an abandoned theme needs replacement, you should know what that means for the site and who owns the next task.
An urgent repair can be a standalone project. If you want someone to handle tested updates, backups and monitoring afterward, our WordPress maintenance service is a separate ongoing option.
Frequently asked questions
Can you fix WordPress if I cannot log into the dashboard?
Yes, dashboard access is not always required to begin. Hosting panel or SFTP access can provide another route to inspect files and logs. Tell us which accounts you control. If nobody has hosting access, the account owner will need to recover it with the provider.
How much does a WordPress repair cost?
We confirm scope and price in writing after reviewing the issue and available access. A plugin conflict, a mail delivery problem and a compromised site require different work. If a paid diagnostic stage is needed before the repair can be scoped, we agree on that first.
How quickly can you fix my WordPress site?
Send the URL, error and business impact so we can confirm availability and assess the work. The time needed depends on the cause, access, backup condition and any hosting or third-party dependencies. We agree on timing after that review rather than promise a repair deadline before diagnosis.
Will you back up the site before making changes?
Yes. Our repair process starts with a copy of the current files and database and a review of available restore points. If host access or server capacity prevents this, we explain the limitation and agree on the recovery path before making changes.
Can you repair a site that broke after a plugin or WordPress update?
Yes. We investigate the changed component, check compatibility and test a correction or controlled rollback. A rollback may restore service temporarily; the report identifies any update, replacement or code change still needed.
Can you remove malware from a hacked WordPress site?
We assess compromised sites and scope cleanup around the affected files, accounts and access. The work may require hosting support and credential changes. Removing a visible redirect alone is not a complete cleanup, and we cannot guarantee that a site will never be attacked again.
Will a repair overwrite my orders, form entries or content?
We plan the repair around preserving current data. Restoring an older database can discard newer records, so a restore is not an automatic first step. Tell us if the site is still receiving orders or submissions so we can agree on data protection and testing before work begins.
Do I need a monthly plan to hire you for a WordPress fix?
No. A WordPress repair can be scoped as a standalone project. Ongoing maintenance is optional and agreed separately. The repair report explains any follow-up work so you can decide what to handle next.